The Founder's Log Podcast - October 2023 Recap
In October, we ended the story with two new leads. One lead had initially contacted us back in January but opted not to move at the time. Sadly, this was the same outcome the second time they got in contact.
The reason for them initially getting in contact is they use Google Workspace but lack the knowledge to get the most from the system, and rather than have any IT support, the role of IT guru had been assumed by one of the Directors who was fed up of looking after the companies support - but it would seem not so fed up to pay for IT support from Kimbley IT.
Of course, going from paying nothing for IT support to paying for professional IT support by Kimbley IT has a cost they were unwilling to pay. Rather than admitting that, they claimed they had gone with another IT provider, which I didn't believe.
A few months back, I emailed them to see how they were getting on with the IT provider they had chosen to go with - they seemed to have forgotten that part of the excuse and instead arranged a video call for me with their Managing Director. It turned out they were acquiring another marketing agency and needed IT support to merge the two companies' IT systems and support the staff. The video call went well, but they again were unwilling to pay anything near a realistic and fair price for the services Kimbley IT provides. So we left it at that, and sadly, they will continue to struggle with their IT once they realise how much time they are wasting and learn to value the importance of IT in their business.
The other lead was a small three-person start-up business in the space area. Sadly, they wanted changes to our standard terms and conditions, which is not financially feasible for such a minor contract when factoring in the time and cost of hiring solicitors to make the changes.
It is always odd that individuals like this will sign up with enterprise businesses without batting an eye-lid over the terms and conditions, but when it comes to small businesses, they think they can dictate the terms of services.
They will find it hard to discover another IT partner that can offer them what they need with the proposed value for such a unique IT setup required when designing satellites.
New Videos
Two new feature videos were released on the Kimbley IT YouTube Channel:
New Blog Posts
In June, three fresh blog posts were released.
October Assistance and Support Statistics
Subscribers contacted us 103 times. 88 got in touch to request assistance (they want to know how to do something better). In comparison, 15 asked for support (something that needs looking at).
Of those who sent a message for assistance asking how to do something better, 62 received a response within five minutes, now being able to do something better than they could before. 25 received a reply and returned to work between five and thirty minutes. One request took over 30 minutes to assist with as it required a quick learning session on importing ranges into a Google Sheet.
Out of the subscribers sending a message for support, 8 received a response and returned to doing their work within five minutes. 6 received a reply and returned to their work within thirty minutes. One took over an hour to complete as the subscriber locked themselves out of their mobile device.
102 contacted us through our unique instant messaging service! The quickest way to get in contact. One emailed.
The stats show that six subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.