Traditionally IT Support has been charged on a per device basis. However with the onset of cloud computing this pricing model is starting to fall over.
In the old days your employee would travel to an office where their desktop computer would be kept overnight. They would turn it on, load up Outlook and work on that one device until 5:30pm. Then head off home.
Cloud computing has changed all this. Your employee is now connected to your business network 24/7 on any device from any location. Cloud has also introduced the concept of 'Bring Your Own Device' (BYOD). If you're unfamiliar with BYOD, then rather than your business supplying a computer or mobile phone to your employee, BYOD allows your employee to connect to your business networks using their own devices.
As a consequence of BYOD, the amount of devices your employees have are adding up. It is almost guaranteed they use at least two devices for work - their desktop computer and their smartphone. In some cases they will have more - maybe a laptop and a tablet to throw into the mix. If you are paying on a per device basis for IT support the costs for supporting all these different devices can start to add up.
We found with the 'per devices' plans small businesses would pick and choose which devices they would like supported and which they would not, looking for ways to reduce the cost of IT Support. This is not a good situation for a small business to be in. Ideally a small business owner would like all their devices supported.
Per user pricing gives your business better IT support coverage
What we have come up with is a fresh approach for IT Support. Rather than charging our clients on a 'per device' basis we now charge on a 'per user' basis.
With a 'per user' pricing strategy we can support all your employees devices for one flat fee. This means you as a business owner will no longer need to pick and choose which devices are supported. With 'per user' pricing every device that an employee is using is supported.