Send your request for assistance

To help you most efficiently you must provide as much detail as possible to reduce back and forths. If you want to record the problem, use your mobile phone and share the video with us.

Name *
Sometimes we may need to call you for more information or guide you through a fix.
Please be as detailed as possible. This will help us deal with your request quickly - without the need for follow up communications.
If you recorded a video, photo or screenshot of the problem please upload to Google Drive (or similar service) and put the link (web address) to view in this box.
If you need a website unblocked put the web address into the box below. We will then check the site is safe before unblocking. Normally done within 30 mins.