The Founder's Log Podcast - September 2023 Recap
Back in August, we signed a support agreement with a global PR agency. The start of September was about taking control of their IT and Google Workspace so that the magic of Kimbley IT could be applied. 91
It became apparent during the process that their outgoing provider didn't have an understanding of Google Workspace. Previously, there had been a security incident, and it seems the outgoing provider had locked Google Workspace down rather than managing the security; anything they did not understand or incorrectly thought could be a security risk had been disabled. Leaving Google Workspace in a somewhat "dumb" state with team members unable to do simple tasks such as creating Shared Drives in Google Drive.
Now that the agency has partnered with Kimbley IT, which has been an authorised Google Partner for over 12 years. They have been able to gain access to features of Google Workspace previously disabled. The Managing Director and Founders refer to features they have regained access to or been shown by Kimbley IT how to use as "game changers" for business productivity.
New Videos
One new feature video was released on the Kimbley IT YouTube Channel:
One new YouTube Short was released, which got picked up by the YouTube algorithm and got many views. Due to this unexpected success, we postponed releasing any new video so that this YouTube short could ride the algorithmic wave.
New Blog Posts:
In June, three fresh blog posts were released.
September Assistance and Support Statistics
Subscribers contacted us 109 times, matching August. Ninety-one got in touch to request assistance (they want to know how to do something better). In comparison, Eighteen asked for support (something that needs looking at).
Of those who sent a message for assistance asking how to do something better, 71 received a response within five minutes, now being able to do something better than they could before. Nineteen received a reply and returned to work within thirty minutes. And one request took slightly over 30 minutes to assist with.
Out of the subscribers sending a message for support, 10 received a response and returned to doing their work within five minutes. 7 received a reply and returned to their work within thirty minutes. One took over an hour to complete as Windows had corrupted itself and had to be reinstalled.
Ninety-seven contacted us through our unique instant messaging service! The quickest way to get in contact. Three emailed.
The stats show that three subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.