The Founder's Log - July 2022
As July starts, we tend to have more time on our hands as subscribers start to go away on holiday - meaning less contact with us.
The most common request we get during the holiday period is people needing access to a holidaying team-members account to retrieve an email or document they failed to share before going away. We provide a detailed guide on what subscribers should do with their account before getting on the flight abroad, but frequently it is not followed.
In other news, progress on our latest client story is proceeding with the first draft edit nearly complete. In the end, we should have at least four new client stories produced.
New Podcast Episodes
Due to the school holidays, we only produced one podcast episode in July. We have opted to take a break from recording any new podcast episodes until schools return in September. It is simply too hard to find enough quiet time to record the podcast with kids running around our homes! The episode we did record was about moving older apps into the cloud.
New Videos
For the same reasons, as our podcast output took a hit in July, so did our new video output. Kyle has continued to make shorts on TikTok. For YouTube, two new videos got put out:
July Assistance and Support Statistics
In June, 44 subscribers got in contact. Of those getting in touch, 29 requested assistance (they want to know how to do something better). The remaining 15 asked for support (something is not working as it should).
77.3% (34) of subscribers who sent a message to us received a response and returned to doing their work within five minutes. 18.2% (5) received a reply and returned to their work within 30 minutes. The remaining two contacts took slightly longer, with one request taking between 30 mins to one hour to resolve and the other taking just over an hour.
For the first time ever 100% of subscribers contacted us through our client's unique instant messaging service! The fastest way to get a response.
We believe nine subscribers would not have needed to contact us during June if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.