Everything you need to organise your technology. In one package.

Kimbley IT's IT support costs £100 per team member per month, with everything your business needs included in that one price. You get:

• Google Workspace as your productivity suite

• Cloud backups for all your data

• A full cybersecurity package on every device

• Systems monitoring so issues are caught before your team notices

• Instant-message support, with replies usually within a minute and nearly every question resolved inside five minutes

Everything is in that single monthly price. No hidden tiers, and nothing bolted on later. We've published a full pricing breakdown on our blog that walks through exactly how the £100 figure is calculated, so you can read the whole thing before you ever book a video call with us.

Honesty and openness. We're one of the only IT support providers in the UK that publishes the full price, contract terms, and monthly support statistics openly on the website. You can read everything you need to make a decision before you ever book a video call with us. Most other MSPs hide their pricing behind a "contact us" form and only share the detail once the sales process has started.

This FAQ is a good yardstick. We've put our full pricing breakdown, contract terms, and monthly response statistics in the open. When you do book a video call with us, it isn't a sales pitch. It's just a chance for the two of us to get to know each other and make sure we click before the relationship starts.

Yes, and it's much easier than you'd expect. We handle the switch for you end-to-end:

• The breakup with your current IT provider

• Moving all your data across to our systems

• Migrating you onto Google Workspace if you're not already on it

The transfer, migration, and onboarding are all included in the £100-per-team-member price. We never charge extra for any of it, because we don't want to introduce friction at the start of our relationship with you.

We also know how to deal with the tricky providers. Some MSPs play silly games when a client tries to leave, holding data hostage or dragging their feet on exports. We've seen every tactic, and we know how to get your team out cleanly. There's a step-by-step guide to switching on our blog that walks through exactly what happens from the first video call to your team being fully moved over.

Yes. We offer a three-month evaluation period at the start of every new relationship. After those three months, you can leave for any reason at all, with no penalties and no exit fees. If you decide to stay, which nearly every client does, the agreement rolls on for 12 months and then renews automatically each year after that.

You'll get an acknowledgement within seconds of sending a message, and a proper first reply within a minute or two. Most of the time, that first reply already contains the help you need.

If that sounds too good to be true, you can check the receipts. We publish a monthly Founder's Log with the previous month's support and response statistics. You can verify the numbers before you ever become a client. Most IT support companies still run on email and ticket queues. We run on instant messaging, which is a faster and warmer way to get your team the answers they need.

Yes — a full cybersecurity suite. Protection starts inside Google Workspace and extends out to every device, with five layers of security running on each one. You pay one price for IT support and cybersecurity together, rather than buying them from two different providers.

We don't publish the exact configuration of our security layers online. Posting that kind of detail would give attackers a map of how to get around it.

Nearly everything is done remotely. We handle support through instant message and screen-sharing tools, so it's very rare for anyone to need to visit your office. Hardware is far more reliable than it used to be, and modern Windows, Mac, and mobile devices hardly ever need physical attention to fix a software or configuration issue.

In the last ten years, we've only had to send someone to a client site once. It was during a batch of faulty Windows updates that Microsoft released, which physically broke machines across the business. Outside that one event, every fix has been remote. Occasionally we'll ask a team member to flick a switch on and off, but that's about as hands-on as it gets. If an on-site visit is ever needed, it's included with nothing added to your bill.

We're based in Birmingham, UK, but the remote-first model means it doesn't really matter where you are. We support clients across the UK and in several countries around the world. Whether your team sits in Aberdeen, Cornwall, or Amsterdam, the support experience is the same.

Yes, for most small and growing businesses. A decent in-house IT specialist costs at least £50,000 a year once you factor in salary and benefits. Outsourcing to us gives you a full team for a fraction of that, and removes a serious risk at the same time.

When you hire one person internally, you pay for one brain, one skill set, and one set of working hours. When you outsource to us, the cost spreads across many clients, so your money buys access to a whole team rather than a single individual. That individual is also a single point of failure. If they leave, fall ill, or go on holiday, your IT knowledge walks out with them and you have to start again. A team of experts removes that risk entirely.

We support start-ups, scale-ups, and small-to-mid-sized businesses with somewhere between 1 and 100 team members. Our IT support package is built for growing businesses that need the full toolkit:

• Productivity tools

• Cybersecurity

• Backups

• Fast, human support

We support clients across the UK and in several countries around the world from our base in Birmingham. If you're running a growing business and you want IT to stop being a distraction, we're probably a good fit.