The Founder's Log - August 2021
August was the first month Kyle and I have met in person since the beginning of the pandemic. Kyle had scheduled himself to visit a client to replace some old network gear with some newer stuff, so I surprised Kyle by turning up to give him a hand. You can watch the video here.
The following week, we went for our first of many sushi meals. At Kimbley IT, we have a tradition of going out for sushi whenever we sign up a new client.
New Podcast Episodes
We recorded two Kimbley IT podcasts, as usual. In one episode, we discussed "Has Apple Opened Pandora's Box?" with their recently announce pre-scanning of users phones for CSAM. We took a swipe at Google and other big tech companies about "Big Tech Office Hypocrisy" in the second podcast.
New Service Released
Kimbot got launched to some clients. The bot uses Google Chat to deliver timely and valuable notifications to their teams so that they can get on with their work without needing to contact us. For example, if Xero has an outage, Kimbot will let our accountancy clients know about this before they need to ask us.
New Content
Two new Try This Now videos went live. If you have a Windows PC, Kyle will show you how you can get more performance out of the computer, and if you want to help your eyes, this video shows you how to turn on dark mode in Google Chat.
The blog post "How to mute and control notifications in Google Chat" got updated to match the new Google Chat interface. A new blog post, "How We Backup Your Google Workspace Data", was published after a subscriber asked for details on how Kimbley IT backed up their data.
August's Statistics
In August, 100 subscribers got in contact, which is more than we usually get. Out of these, 85 got in touch for assistance, where they want to know how to do something better. 15 got in contact for support, where something is not working as it should.
Within 5 minutes, 76 of these subscribers were back to work with their questions answered. Nineteen took a bit more time (less than 30 minutes), 4 took less than an hour, and 1 took more than one day as their support request had to go to Google Support for a resolution.
Ninety-three subscribers contacted us through our client's unique instant messaging service. While the remaining seven opted to log an old-fashioned email ticket.
Sadly, ten users failed to manage their passwords correctly and need to request password resets. We reported these users to their Managing Directors for not taking data security seriously.
We think 29 subscribers would not have needed to contact us if the companies they worked for provided regular training through Learning Sessions by Kimbley IT.