The Founder's Log Podcast - December 2023 Recap
Happy New Year! Here is a recap of what happened at Kimbley IT during December. Due to the wind-down and the festive break, December is one of the quieter months.
One client decided to leave Kimbley IT. They are merging with another marketing agency with no existing IT partner. It became apparent during the brief meeting with them (no decision-makers made themselves available) that no one in the combined 40 or so-person business has any IT experience. The person on whom they had dumped the IT is a marketing account manager who openly said he could not do what was requested (He is expected to merge two business IT and support their systems) and wished the business would remain partnered with Kimbley IT.
It is, quite frankly, the craziest decision we have ever experienced. It seems to be a monetary decision, but the cost of having no IT assistance and support will far outweigh the annual savings they will get for not paying for IT. It also highlights a general lack of respect for the client's IP. Their clients expect a marketing agency with whom they share sensitive data to manage it securely and responsibly - and clearly, this is not happening any more - there is no chance they will be Cyber secure anymore.
It is vital to do due diligence when you choose a company to partner with that, behind the scenes, cares about the data you're sharing, and that is why you should check they have an active and up-to-date Cyber Essentials certification.
With a valid Cyber Essentials certification, you'll know that an attempt has been made to secure the data you trust with that company. Now, they might not have everything perfect, but they will be in a far better place than a company without certification.
New Videos:
One new feature video was released on the Kimbley IT YouTube Channel:
New Blog Posts:
One new blog post was released.
December Assistance and Support Statistics
Subscribers contacted us 75 times. Sixty-five got in touch to request assistance (they want to know how to do something better). In comparison, ten asked for support (something that needs looking at).
Of those who sent a message for assistance asking how to do something better, 49 received a response within five minutes, now being able to do something better than they could before. 16 received a reply and returned to work within five and thirty minutes.
Out of the subscribers sending a message for support, 4 received a response and returned to doing their work within five minutes. 6 received a reply and returned to their work within thirty minutes.
74 contacted us through our unique instant messaging service! The quickest way to get in contact. One emailed.
The stats show that three subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.