The Founder's Log Podcast - January 2024 Recap
For those who aren't aware, Kimbley IT has been an official partner of Google since 2010, specialising in Google Workspace and offering our version called Google Workspace by Kimbley IT. This version of Google Workspace gets customised for our clients. So rather than having a vanilla off-the-shelve version, Kimbley IT clients get a much more customised version designed specifically for their company's needs.
Due to our known speciality in Google Workspace for small to mid-size businesses, Google frequently passes leads to us that aren't big enough for Google to deal with directly—in January, Google passed a lead to us for a company based near our location in Bromsgrove. This business specialises in building technological advances in machinery powered by machine learning and AI to analyse goods as they pass down a production line. Their technology is used by many global enterprises, such as car manufacturers, who use the technology to check the quality and durability of leather stitching on car upholstery in real-time as it is manufactured.
The lead uses Microsoft 365 but has found it limiting, especially around Microsoft Teams. The CTO is ex-Google and is passionate about moving the business to Google Workspace; this is where Kimbley IT and our decades of experience can assist and support Google Workspace. The meetings so far have progressed well, but nothing is a done deal until the dotted line is signed.
New Videos:
One new feature video was released on the Kimbley IT YouTube Channel:
New Blog Posts:
One new blog post was released.
January Assistance and Support Statistics
Subscribers contacted us 128 times. One hundred four got in touch to request assistance (they want to know how to do something better). In comparison, 24 asked for support (something that needs looking at).
We're using new terminology when reporting our statistics below. A "complete interaction" is from when a subscriber contacts us to when they can continue with their work.
Of those who sent a message for assistance asking how to do something better, 78 received a complete interaction within five minutes, now being able to do something better than they could before. Twenty-five received a complete interaction within five and thirty minutes. One request for assistance was more nuanced, and the interaction took thirty minutes and one hour to complete.
Out of the subscribers sending a message for support, 11 received a complete interaction and returned their work within five minutes. Nine received a complete interaction and returned to their work within thirty minutes. One request for support took over one hour to resolve. Three requests took multiple days as they required third-party support to be involved, and they weren't as quick as Kimbley IT.
One hundred twenty-six contacted us through our unique instant messaging service! The quickest way to get in contact. Two emailed.
The stats show that six subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.