The Founder's Log - February 2022
We started the month off with a Go-Live of a new client based in the building security sector. This new client already uses Google Workspace but had never had any paid IT assistance and support before subscribing to our services and knew that they were not using the tools to their full potential. We have already been able to enhance their security significantly, so they are now at "pain in the arse level" for any would-be attacker. Later this month, they will be getting their complimentary Google Workspace training to learn some new tricks that will allow them to regain time.
A second Go Live took place in February for a business moving from Office 365 to Google Workspace. This was a bit more challenging as getting data out of 365 depending on the setup sometimes is not an easy task and requires a couple of steps before the data migrates to Google Workspace. This business would also agree that their data in 365 was a bit of a mess with files all over the place and no standardised file and naming structures in place. Many businesses fail to organise data effectively. Migrating from one system is a fantastic opportunity for a company to re-organise its data and delete irrelevant data, as described in this blog post.
New Podcast Episodes
Three new podcast episodes went live in February. To listen to them, you can subscribe at thekimbleyitpodcast.com. The first episode was called Sheets or Excel, where we talked about why using Google Sheets was a better choice than using Excel. In the next episode, we talked about why you should not cheap out on your business broadband and how you can track many IT problems you experience back to an inadequate internet connection. The final episode of the month covered the process involved in moving technology in a business environment.
New Videos
We had a pleasant influx of new subscribers on our YouTube channel and started experimenting more with YouTube #shorts which you can view by subscribing to our channel. Other videos that went live included:
February's Assistance and Support Statistics
In January, Seventy-Seven subscribers got in contact. Of those getting in touch, 77.9% (60) requested assistance (they want to know how to do something better). The remaining 22.1% (17) asked for support (something is not working as it should).
64.9% (50) of subscribers that sent a message to us were responded to and could get back to doing their work within five minutes. 31.2% (24) took between 5 and 30 minutes. Two support issues took over thirty minutes but less than one hour to rectify, with 1 taking over an hour. All beating response times from traditional "old-world" IT firms.
97.4% of subscribers contacted us through our client's unique instant messaging service. In contrast, two subscribers opted to log an old-fashioned email ticket. None made contact through the telephone, which we like to see, as the phone is not scalable and isn't the quickest way to get a response.
Overall, we believe 11 subscribers would not have needed to contact us this month if the companies they worked for had provided regular training through Learning Sessions by Kimbley IT. The sessions start at £210 and go up to £500, and up to ten subscribers from a single company can join one session.