The Founder's Log - November 2021
In November, we parted ways with one client and fired another, who'd become very difficult to provide services. At the same time, onboarding a fantastic new client, a recruitment agency based in London exclusively recruits talent for the world's best tech companies, such as Apple.
New Podcast Episodes
Two new episodes in November of The Kimbley IT Podcast went live.
The first episode was about my Polestar finally getting delivered and my first impressions of Android Automotive.
The second episode of the month would be what the record industry would class as filler for the b-side of a record. As the tech industry winds down for Christmas, there was not much to talk about.
New YouTube Video
At the start of the month, Kyle released his first video for the new What Is series of videos getting released on the Kimbley IT YouTube channel.
In Kyle's first video, he takes you through the history of the Microsoft Mouse - my all-time favourite mouse!
The second video Kyle released was about the history of Office 95. Microsoft's first real big release of Office at a time when no other better office suites existed.
In addition to these two videos, four new videos got added to the Try This Now! series.
November's Statistics
In November, Eighty-Five subscribers got in contact, which is more than usual, but we were onboarding a new client, which required more communications.
Of those getting in contact, 75.3% (64) requested assistance (they want to know how to do something better). The remaining 24.7% (21) asked for support (something is not working as it should). The most common request was for assistance on using Gmail, which is expected as the new client was moving from Apple Mail to Gmail, so naturally, users need some advice and guidance on using their new inbox.
70.6% of subscribers that sent a message to us were responded to and could get back to doing their work within five minutes, with 25.9% taking between 5 and 30 minutes. One support request lasted multiple days as the problem was with a Xerox printer and required a Xerox engineer to visit to correct the problem.
95.3% of subscribers contacted us through our client's unique instant messaging service. In contrast, two subscribers opted to log an old-fashioned email ticket. One sent a text message and was lucky they got a reply as it is not an authorised way to get in contact.
Overall, this month we believe, 24 subscribers would not have needed to contact us if the companies they worked for provided regular training through Learning Sessions by Kimbley IT. The sessions start at £210 and go up to £500, and up to ten subscribers from a single company can join one session.