The Founder's Log - October 2022
In October, we welcomed 360 Surveying and Building Solutions to our roster of businesses who subscribe to our IT Assistance and Support service. Moving them from Microsoft Office 365 to Google Workspace has allowed them to easily access and collaborate on their business data between teams onsite and those working from home or the office. And with Google Voice, they can direct inbound phone calls to the most relevant team members.
James had his second haircut for the year.
Sometimes business changes when new management is hired. In this case, one of our clients hired a new board of directors who were unwilling to pay a fair price for the services offered by Kimbley IT. And instead opted to leave us and go it alone with no adequate support.
New Videos
One new video went live on our YouTube Channel:
More videos will be added in November, the half-term school break has ended, and Kyle is feeling better after being ill for a couple of weeks.
October Assistance and Support Statistics
In September, 68 subscribers got in contact. Of those getting in touch, 50 requested assistance (they want to know how to do something better). The remaining 18 asked for support (something is not working as it should).
66.2% (45) of subscribers who sent a message to us received a response and returned to doing their work within five minutes. 30.9% (21) received a reply and returned to their work within 30 minutes. The remaining two contacts took slightly longer, between 30 and 60 minutes, to resolve.
While 95.6% of subscribers contacted us through our unique instant messaging service! Two subscribers opted to email, and one sent a message through our website chat gadget because they'd forgotten their password to access their Google Workspace. They are now using Bitwarden to manage their passwords!
The stats show that eight subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.