The Founder's Log - November 2022
This November started with Kyle visiting a new client to install new PCs in their office. The client had not had IT support before joining Kimbley IT and had kept with older computers, which were now slow and sluggish. These computers got replaced with some nice Lenovo desktops, which will be suitable for the next 4 to 5 years. Sod's law did make an appearance when Kyle discovered one of the new monitors was dead on arrival. A replacement got sent out and installed the following day.
During November, a long-serving accountancy customer moved offices. It is the third office move we've helped them with, and as in previous moves, we advised and guided them on technology setup. Kyle visited the new office during the month to set up some technology before the team moved in.
One of our newer accountancy clients who have been with us for a couple of months is also planning to move offices. Before joining us, they used a server to run their Iris software. The plan had always been to replace this server with a cloud solution, and the upcoming office move has become the perfect time to do so, as they don't want the big ugly server in the new office. So over the month, they got migrated to Cloud Desktops by Kimbley IT, which lets any server-based app run Google Cloud for easy access through a web browser, such as Google Chrome.
Finally, we met up for lunch at Harley's steakhouse in Kinver and had a fabulous lunch. I'd recommend visiting if you're in the area. The Rump of Lamb was excellent.
New Videos
Four new videos went live on our YouTube Channel:
It's easy to create Google Drive shortcuts on your Mac desktop
How to fix the "Your administrator doesn't allow you to sign in with this account" GCPW error.
We also uploaded our latest client story:
New Blog Posts
Three new blogs went live:
November Assistance and Support Statistics
In November, we got contacted 114 times by subscribers. Of those getting in touch, 86 requested assistance (they want to know how to do something better). The remaining 28 asked for support (something needs to get fixed).
70.2% (80) of subscribers who sent a message to us received a response and returned to doing their work within five minutes. 25.4% (29) received a reply and returned to their work within 30 minutes. Four contacts took slightly longer, between 30 and 60 minutes, to resolve. And one took a day more to resolve as the subscriber was very slow at responding.
97.4% of subscribers contacted us through our unique instant messaging service! Three subscribers opted to email.
The stats show that fourteen subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.