Shorade Case Study: A Transformation in IT Support At Luxury Car Repair Centres.
In the world of high-performance luxury cars, reputation is everything. Shorade, a nationally recognised repair centre trusted by brands like Aston Martin, Bentley, and Porsche, has a reputation built on precision and unparalleled customer service. But what happens when the internal technology that supports this world-class service begins to fail?
This was the critical challenge facing the Staffordshire-based leader. A fundamental lack of trust in their previous IT provider, frustratingly slow support, and disconnected systems created a deep-seated disconnect between their external image and their internal reality.
They partnered with Kimbley IT to bridge that gap. By implementing an integrated Google Workspace solution and delivering a new standard of instantaneous support, Kimbley IT didn't just fix their IT—they restored confidence and aligned Shorade's internal operations with the same standard of excellence their customers expect.
The Challenge: A Company-Wide Disconnect
Before partnering with Kimbley IT, Shorade's operational efficiency was hampered by an IT infrastructure that created friction at every level.
For management, there was a fundamental lack of trust in their previous support provider, compounded by slow response times that restricted their ability to manage the business flexibly. But the problem ran deeper. The entire team worked with disconnected tools on a practical, day-to-day level. Essential applications like email and spreadsheets were siloed, complicating collaboration and information sharing.
This inefficiency was felt most acutely in communication between departments, where relying on email meant crucial messages from reception to the main office were often missed. When issues did arise, the support process was "long-winded," with team members like receptionist Lisa Patil frequently waiting hours for a resolution, causing significant delays and frustration.
The Solution: A Unified and Responsive IT Ecosystem
Kimbley IT introduced a holistic solution focused on integration and best-in-class support, fundamentally changing how the team operates.
Integrated Systems with Google Workspace: The fragmented tools were replaced with Google Workspace, a unified platform where all applications "talk to each other." This created a seamless environment, eliminating the data silos and making collaborative tasks simpler and more efficient.
Revolutionised Internal Communication: Google Chat was implemented to solve the communication bottleneck. It’s instant pop-up notifications on all screens ensure critical messages are seen immediately, allowing for swift and seamless coordination between the front desk and the workshop.
Instantaneous, Five-Minute Support: The long waits for IT help were eliminated. A new support model ensures that when a team member contacts Kimbley IT, problems are resolved with incredible speed.
“The support is instant. You can send a quick message, and within five minutes, it’s sorted out. It just makes everything so much easier.”
Results & Impact: A New Benchmark for Excellence
The partnership with Kimbley IT delivered tangible benefits across the organisation, restoring confidence and significantly simplifying day-to-day operations. The relief was palpable as the team no longer felt the burden of technical friction and delays.
Complete Remote Freedom for Management: The CEO, Steven Shore, is no longer tied to a physical location. He has secure access to all business data from anywhere, and this newfound freedom has empowered him to lead the business with flexibility and efficiency.
Streamlined Daily Operations: The front-of-house team can work without technical friction or delays with integrated systems and instant support.
Seamless Team Communication: Critical messages are no longer missed, improving coordination and the overall customer experience.
The result is a seamless partnership where the service has become the new benchmark for what great IT support looks like.
Conclusion & Future Outlook
The partnership between Shorade and Kimbley IT highlights the profound impact that a genuinely supportive and responsive technology partner can have. By addressing core challenges of trust, accessibility, and daily workflow efficiency, Kimbley IT has empowered the entire Shorade team to perform at their best, reinforcing their status as a leader in the luxury automotive repair industry.
If you want to transform your company's IT just like Shorade did, schedule a video call below, and let's see how Kimbley IT can support your business with its IT services.
