IT support for civil engineering: how MAC Surfacing built a faster, safer business.
When a business runs crews across multiple depots and job sites, IT becomes more than just technology — it’s the link that keeps every part of the operation connected. For MAC Surfacing, a leading UK civil engineering and road surfacing specialist with 88 staff, that link was starting to fray.
For years, the company had made do with an ageing IT setup that had grown in bits and pieces. It worked… until it didn’t. Slow systems frustrated staff. File sharing between depots was clunky. Security felt like an afterthought. And when things went wrong, the default fix was to search Google or YouTube for answers, costing hours of productivity.
The leadership team knew they couldn’t keep working around the cracks. They needed IT that worked everywhere — on site, in the office, and on the road — without slowing the business down.
“We chose Kimbley IT because they were friendly and very knowledgeable.”
Turning IT from a problem into an advantage
From the first conversations, it was clear this wasn’t about patching up an old system — it was about building a reliable, secure, and proactive IT environment that could support MAC Surfacing’s projects across the UK.
Kimbley IT began by learning how the business operated: how crews, depots, and office staff communicated; how data was stored and accessed; and what caused delays.
They then designed a support service to stop problems before they started, and to give the team instant help when needed.
The solution included:
24/7 system monitoring so potential issues are fixed before downtime occurs
Unlimited chat-based support — “often within a minute, unbelievably” — for instant answers without call queues
Three-times-daily backups for complete data protection
Guidance through Cyber Essentials certification to strengthen security and win contracts
Modern collaboration tools, including Google Workspace, so staff can “access anything we need from anywhere”
Regular training sessions to keep staff confident and capable — “They always keep us up to date with improvements and enhancements in Google Workspace”
A transformation felt across the business
The change was immediate. Staff no longer wrestled with outdated systems or wasted time finding fixes online. Communication between teams became instant, whether they were in the office, at a depot, or out on a project. IT, once a source of frustration, became a quiet strength — enabling work instead of getting in the way.
“Instead of having to search on Google or YouTube for answers to my IT questions, I can just send a message to Kimbley IT and get the issue resolved quickly.”
Teresa uses Google Workspace for all her work, whether she’s at the office or at home. She values:
Accessibility — being able to check email and calendars from anywhere, making scheduling simple.
Collaboration — using Google Chat for quick answers and Google Meet for longer discussions.
Cloud storage — secure document access in Google Drive, with the ability to share files so easily she’s started using it in her personal life.
Key results:
Dramatically reduced downtime — “which means I don’t get staff running to me with IT issues”
Faster, easier collaboration between depots, job sites, and head office
Stronger data security with industry-standard protection in place
Staff empowered to work productively from anywhere
Why other civil engineering and road surfacing firms should take note
For many civil engineering and road surfacing companies, IT only gets attention when it fails. MAC Surfacing’s experience shows the benefits of taking a proactive approach: technology that supports every part of the business, reduces downtime, protects data, and makes delivering projects easier.
If your business is ready to make that shift, Kimbley IT can help you get there.
Book a video call to explore how we can keep your team working at full speed.