The Founder’s Log Podcast - September 2025 Recap

In September, we off-boarded a client. Not the best of terms, but professional from our side as always.

They claimed to have run into financial trouble. Instead of reaching out, the owner hid, skipped video calls, ignored emails, and pushed a new operations manager forward to take the flak. We got paid in the end, but it's not how I like to see things handled. Ironically, their mission is to train business owners to lead effectively, but in this case, the owner's approach didn’t quite match that principle.

From what we've subsequently heard and seen on LinkedIn, the business seems to be floundering. So, we had a lucky escape, while other creditors may still be chasing payments.

It reminded me of a very different experience during COVID. One of our long-standing clients, a marketing agency, rang me when their business dried up overnight. They were upfront and honest. We had a real conversation.

Because of that trust, we gave them six months of free IT assistance and support so they could stabilise and adapt to a new world. They're still with us today, 12+ years strong.

The difference? Transparency. If you're open, there's usually a way through. If you hide, you burn bridges.

IT support isn't just about fixing tech. It's about relationships built on honesty. That’s where the long-term value comes from.

When times get tough, do you reach out and have the conversation — or do you hide?

If you want a partner who'll back you through the highs and the lows, that's exactly what we do at Kimbley IT.

New videos on our YouTube channel:

The team produced two new videos for our YouTube channel:

• Why Google Meet is Now the Superior Business Chat

• Google Chrome is Eating Your RAM. Here's The Fix.

New Blog Posts:

As mentioned earlier, with our improved use of AI, we have been able to produce at a much faster rate high-quality human-guided blog posts:

• Vibe coding with Gemini: helpful, tricky, and why you still need a human.

• How can my business get the most out of Google Gemini?

• What's the Safest Way to Edit a PDF for Free?

• The best voice-to-text dictation software for Windows and Mac: Wispr Flow

• What's the Best Way to Manage Team Tasks in Google Workspace?

Assistance and Support Statistics

Subscribers contacted us 118 times. Of those, 104 contacted us to request assistance (they want to know how to do something better). In comparison, 14 asked for support (something that needs looking at).

In the statistics reported below, a "complete interaction" is when a subscriber gets in contact and can return to work.

Of the individuals who sought assistance to improve their skills, 85 required a brief interaction lasting less than five minutes. In comparison, Eighteen needed a more in-depth discussion that took five to thirty minutes to complete with one interaction take over an hour.

Out of the subscribers who sent messages for support, 4 received a complete interaction and returned to their work within five minutes. Ten completed the interaction and resumed their work within thirty minutes.

109 subscribers contacted us via our unique instant messaging service, the fastest way to connect; the rest chose slower communication methods.

The stats show that sixteen subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.