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Every post gives you clear, practical guidance — from solving everyday IT issues to getting more out of Google Workspace. Kimbley IT’s blogs are jargon-free, easy to follow, and written to help your team work smarter with technology.
What Is the Average IT Support Response Time?
Most IT support providers publish a target and hope nobody checks. Kimbley IT logged every client conversation for five months instead. 599 conversations, 34 client companies, and a median first response of one minute. Here is what the data shows, and why there is no SLA sitting behind it.