The Founders Log - January 2026 Review
January 2026 has got off to an incredibly strong start, with numerous businesses getting in touch to partner with Kimbley IT for assistance and support with their IT and Google Workspace.
In some particularly exciting news, one of our clients has recently been acquired. The acquiring company is very keen to speak with us about taking over their IT, as they are significantly unhappy with their current IT partner. They've heard nothing but excellent comments and reviews about our service from the team they acquired. It is incredibly rare in this industry for team members to rave about how great an IT support provider is, let alone request to stay with Kimbley IT and suggest we take over the acquiring company's IT as well! We have a meeting booked for a couple of weeks' time, and I am incredibly excited to start those conversations in the near future.
New videos on our YouTube channel
New blog posts
Assistance and Support Statistics
Subscribers contacted us 156 times. Of those, 119 contacted us to request assistance (they want to know how to do something better). In comparison, 37 asked for support (something that needs looking at).
In the statistics reported below, a “complete interaction” is when a subscriber gets in contact and when they can return to work.
Out of the individuals who sought assistance to improve their skills, 80 required a brief interaction that lasted less than five minutes, while 37 needed a more in-depth discussion, which took between five and thirty minutes to complete. Two subscribers took over thirty minutes, but less than an hour.
Out of the subscribers who sent messages for support, 18 received a complete interaction and returned to their work within five minutes. 19 completed the interaction and resumed their work within thirty minutes.
155 subscribers reached out to us via our unique instant messaging service, the fastest way to connect; the rest chose slower communication methods.
The stats show that 17 subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
