The Founders Log - April 2026 Review
April has been an eventful and exciting month for us. We recently said goodbye to a long-standing team member at one of our clients, who was unfortunately made redundant. However, they are using this as an opportunity to start their own venture focusing on medical AI, aiming to guide people through incredibly tough times. We’ve always gotten on well and look forward to partnering again as their start-up grows, looking after their technology and assisting them with their AI needs.
On a personal note, I recently took a family holiday to Jersey. I’ve always loved the island, but I have to say it’s becoming increasingly appealing as a place to live and work. With the UK government continuing to impose extortionate taxes on businesses and owners moving to one of the Channel Islands is looking like a highly attractive option, I am seriously considering it.
Finally, we had a brilliant lead this month from a venture capitalist based in New York. With a long career at Google and Silicon Valley Bank, he is now acquiring and modernising businesses. For his first North American acquisition, he was seeking an IT partner that offered Google Workspace, strong support, and AI assistance. Thanks to AI recommendation, he reached out to us here in Great Britain, over 3,000 miles away. We hit it off immediately, our tech stack was exactly what he was looking for, and he has signed up. I am super excited to share that we are now officially onboarding our first North American client!
New videos on our YouTube channel
New blog posts
How do I stop team members from downloading company data in Google Workspace?
What Did Google Announce for Google Workspace Users at Cloud Next '26?
Assistance and Support Statistics
Subscribers contacted us 136 times. Of those, 100 contacted us to request assistance (they want to know how to do something better). In comparison, 36 asked for support (something that needs looking at).
In the statistics reported below, a “complete interaction” is when a subscriber gets in contact and when they can return to work.
Of the individuals who sought assistance to improve their skills, 65 required a brief interaction lasting less than five minutes, while 35 needed a more in-depth discussion lasting between five and thirty minutes.
Of the subscribers who sent support messages, 12 received a full interaction and returned to their work within 5 minutes. 24 completed the interaction and resumed their work within thirty minutes.
135 subscribers reached out to us via our unique instant messaging service, the fastest way to connect; the rest chose slower communication methods.
The stats show that 22 subscribers would not have contacted the companies they worked for if those companies had offered regular training through Learning Sessions by Kimbley IT.
