The Founders Log - May 2026 Review
May brought us two very interesting leads that perfectly highlight the contrasting attitudes businesses can have towards their IT and modern operations.
The first was a courier company based not far from our office in Moseley, Birmingham. Their IT was in a bit of a mess. Rather than using a proper Google Workspace environment, they had set up their business using free consumer Google accounts, which had naturally started to cause operational problems. They desperately needed to migrate all their data to Google Workspace. Because they had a small head office staff, the monthly cost would have been incredibly reasonable—nothing out of this world at all.
I had a video call with the owner, who explained the situation and why his business couldn't operate properly. Incredibly, he simply did not want to pay a realistic price to get his IT sorted. He expected someone to come into his office for an hour, fix everything, and then never be seen again. It was completely unrealistic. We offered them amazing IT that would never play up, along with an ongoing relationship to continually improve their systems and show them better ways of working, but he wasn't interested.
This wasn't a company struggling for money, either. Companies House records showed they were very profitable and healthy, but the owner simply didn't want to pay anything for his IT. Needless to say, that lead didn't go anywhere. It is astonishing that there are business owners who rely on IT for their business to function, but are unwilling to pay a realistic price for it to function well. They are prepared to forego great IT rather than invest in it so they can focus on growing their business even more. It just highlights the lack of knowledge, understanding, and willingness to learn among some owners.
The next lead, however, was fascinating and really demonstrated the power of AI. A lot of people say AI can't replace legal professionals, but I'll tell you it can. This lead required a copy of our Data Processing Agreement (DPA). We had one written over a decade ago, but it hadn't been updated and had never actually been needed or requested before.
Using Claude, I was able to completely update our DPA. The feedback we got from the prospective client's Data Protection Officer afterwards was brilliant—they said it was one of the best DPAs they had ever seen and actually wanted to know the name of the legal firm we used to compose it! They were that impressed. I didn't think I could tell them it was "Claude and Partners" 😂.
Unfortunately, while they wanted to become our clients, they were unable to do so because they were part of a larger international organisation, and the parent company didn't want to outsource their IT the way we offer.
New videos on our YouTube channel
New blog posts
What is the best free Loom alternative for businesses using Google Workspace?
What Is Gemini Spark, and What Does It Mean for Google Workspace Users?
Assistance and Support Statistics
Clients' team members contacted us 142 times. Of those, 113 contacted us to request assistance (they want to know how to do something better). In comparison, 29 asked for support (something that needs looking at).
In the statistics reported below, a “complete interaction” is defined as the period from when a team member makes contact to when they can return to work.
Of the individuals who sought assistance to improve their skills, 77 required a brief interaction lasting less than five minutes, while 34 needed a more in-depth discussion lasting between five and thirty minutes. One team member took over thirty minutes, but less than an hour, and one took longer than an hour.
Of the team members who sent messages seeking support, 11 received a complete interaction and returned to their work within five minutes. 14 completed the interaction and resumed their work within thirty minutes. Two team members took over 30 minutes but less than an hour, and two took longer than an hour because they required third-party support.
140 team members reached out to us via our unique instant messaging service, the fastest way to connect; the rest chose slower communication methods.
The stats show that 14 team members would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
