The Founder’s Log Podcast - July 2025 Recap
July was… interesting. We got early access to some exclusive pre-release Google Workspace AI features. While they’re not quite “game changing” yet, the potential is huge. Think of tools like Zapier or If This Then That — but built directly into Google Workspace. The possibilities for automation and smarter workflows down the line are exciting, and we’re already experimenting with them in our own business.
We also had one of those classic “Kimbley IT holiday phenomena” moments. Every time either myself or Kyle takes a break, support requests skyrocket. This time, Kyle went away and it was like the whole business world collectively forgot how to use a computer — over 50 people contacted us in one week. That’s more than half of what we normally get in an entire month.
A big culprit was a bug in Google Drive for Desktop that stopped people from saving files locally into Google Drive. We quickly rolled out a workaround, but we still had to wait a few days for Google’s fix. And, of course, despite us sending out a clear alert about the issue, we still had wave after wave of “new” reports. In some cases, people in the same office — who we’d already spoken to — didn’t pass the message on to their colleagues.
It’s a perfect example of something we see often in small businesses: a lack of internal communication. When there’s a global issue like this, it just makes the problem worse.
New videos on our YouTube channel
New blog posts
Accountants Growth Club: Heather Townsend’s IT transformation with Kimbley IT
Is it time to ditch ChatGPT? Why Gemini might be your new AI best friend
Shorade case study – a transformation in IT support at luxury car repair centre
Using the wrong Microsoft 365 will end up costing you much more than you save
Assistance and Support Statistics
Subscribers contacted us 154 times. Of those, 117 contacted us to request assistance (they want to know how to do something better). In comparison, 37 asked for support (something that needs looking at).
In the statistics reported below, a “complete interaction” is when a subscriber gets in contact and when they can return to work.
Out of the individuals who sought assistance to improve their skills, 94 required a brief interaction that lasted less than five minutes, while 22 needed a more in-depth discussion, which took between five and thirty minutes to complete. One subscriber took over thirty minutes, but less than an hour.
Out of the subscribers who sent messages for support, 17 received a complete interaction and returned to their work within five minutes. 18 completed the interaction and resumed their work within thirty minutes. One subscriber took over thirty minutes, but less than an hour, and another took longer than an hour because it required third-party support.
148 subscribers reached out to us via our unique instant messaging service, the fastest way to connect; the rest chose slower communication methods.
The stats show that 34 subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
