The Founder’s Log - October 2025 review.
October was a busy month for us!
Off-boarding gaps can expose your data; here’s how we prevent that. When a client recently parted ways with a team member, our immediate action was to lock down their account to safeguard company data. However, this incident highlighted how persistent efforts to regain access can pose a significant risk. The ex-team member contacted us daily for nearly a week, requesting access back to their account, which we refused to grant without client consent. Our firm stance and adherence to protocol ultimately secured the information, but it underscores the critical nature of off-boarding procedures in protecting sensitive data.
Next, a former client team member recommended us to their new employer. We appreciated the referral, but the potential client set up several calls and missed each one without explanation. This pattern points to deeper organisational issues that IT alone can’t fix. It made us think: why do commitments sometimes fall through in fast-growing teams? Establishing clear communication rules early on is crucial for maintaining strong professional relationships and ensuring promises are kept.
At the end of the month, we heard from a new lead who was already using Google Workspace but wasn’t happy with their current IT provider. They were looking for better support, and AI suggested they reach out to Kimbley IT because of our experience with Google Workspace.
After the video call, they decided to sign up with us immediately. When we first checked their Google Workspace, we found that most security features hadn’t been enabled by their previous IT support, despite the fact that the company is a Google Workspace partner in Henley-in-Arden. This left the client’s data open to risks. We quickly set up and optimised all the needed security features to fully protect their data. With these changes, we reduced risks, improved compliance, and gave the client peace of mind while building their trust in our services.
It’s always rewarding to secure a company’s data and see the relief it brings to the owners. One owner, for example, visibly relaxed and smiled, grateful to have finally found a partner they could trust to protect their business data.
James
New videos on our YouTube channel:
Helping clients solve their challenges is central to how we create content. This month, our team made four new YouTube videos, each focused on a common productivity issue our clients have mentioned.
New Blog Posts:
You can now find quick, easy fixes for everyday tech problems on our blog. This month, we focused on providing you with simple solutions to enhance your tech experience.
Why Are My Business Emails Going to Spam? A Simple Google Workspace Fix.
Why Your Outsourcers Need IT Support (Even If They're Part-Time).
Too many files to read? Get Google Drive to 'podcast' them for you.
What's the best way to build a shared AI prompt library for your team?
Why your first Google Workspace emails might end up in spam (and how to fix it)
Assistance and Support Statistics
Subscribers reached out to us 135 times. Of those, 112 wanted help learning how to do something better, while 26 needed support with an issue that required attention.
Of those who wanted to improve their skills, 87 only needed a quick chat that took less than five minutes. The other 25 needed a longer conversation and more guidance.
Of the subscribers who asked for support, 12 got a complete solution and were back to work in under five minutes. The rest needed a more detailed investigation and solution.
120 subscribers used our instant messaging service, which is the fastest way to reach us. The rest chose other, slower ways to get in touch.
The stats show that 35 subscribers wouldn’t have needed to contact us if their companies had provided regular training with Learning Sessions by Kimbley IT. Imagine those 35 employees already skilled and ready to do their best.
