The Founders Log - February 2026 Review
February has been a fantastic month at Kimbley IT, highlighted by a significant win in the entertainment sector. We partnered with a company that manages numerous bands and had grown tired of the friction within Microsoft 365. They found Copilot to be utterly useless for their needs, prompting a move to Google Workspace. Given our reputation as the UK's leading Google Workspace assistance and support provider, they reached out to us to lead the charge. The migration was a success, and they are already seeing the benefits of Gemini AI. By creating custom agents, they’ve automated several business processes, most notably the logistical heavy lifting of booking bands for events.
On the content front, February marked the end of our nine-month experiment with external YouTube channel partners. The project was intended to generate leads, but unfortunately, it was a complete failure. We’ve decided to bring the channel back in-house, where we’ll return to ideating, scripting, and editing ourselves. The disconnect stemmed from the partner's focus on "platform discovery" and the YouTube algorithm. For a business like ours, the value lies in search traffic, being there when someone uses Google or AI to solve a specific IT problem, and our video is shown to them. It's a lesson learned, and we're excited to have full creative control of our YouTube Channel again.
Finally, we had a rather amusing encounter with a London-based lead who designs bespoke furniture for the "uber-wealthy." On paper, it was a perfect match; they wanted exactly what we offer. However, we disqualified them early in the process when it became apparent they were shocked that a full migration and ongoing support would cost more than £100. It’s moments like these that make you wonder what planet some business owners are living on; it certainly isn't Earth!
New videos on our YouTube channel
New blog posts
What is the best way to standardise email signatures in Google Workspace?
Who provides the best backup strategy for startups, scale-ups, and SMBs?
Who is the best IT partner for Cyber Essentials certification in the UK?
What Is the Best IT Compliance Tool for UK SMBs? Why Google Vault is Essential
How do you securely access outdated business software on modern devices?
Assistance and Support Statistics
Subscribers contacted us 118 times. Of those, 86 contacted us to request assistance (they want to know how to do something better). In comparison, 32 asked for support (something that needs looking at).
In the statistics reported below, a “complete interaction” occurs when a subscriber contacts and can return to work.
Of the individuals who sought assistance to improve their skills, 63 required a brief interaction lasting less than five minutes, while 22 needed a more in-depth discussion lasting between five and thirty minutes. One subscriber took over thirty minutes, but less than an hour.
Of the subscribers who sent support messages, 13 received a full interaction and returned to their work within 5 minutes. 16 completed the interaction and resumed their work within thirty minutes. Two subscribers took over thirty minutes, but less than an hour, and one took longer than an hour.
113 subscribers reached out to us via our unique instant messaging service, the fastest way to connect; the rest chose slower communication methods.
The stats show that 26 subscribers would not have contacted the companies they worked for if those companies had offered regular training through Learning Sessions by Kimbley IT.
