The Founder’s Log Podcast - August 2025 Recap

August is always quieter, with many clients and their teams heading off on holiday. The same goes for new business — things slow down as people take time out.

We've often joked about "the simulation": whenever one of us goes on holiday, the other suddenly gets hit with a flood of support requests. It's as if the universe can't resist causing trouble. This August, though, things played out differently.

On the first Monday of Kyle's holiday — which also happened to be a bank holiday — a client got in touch to say their new computer wouldn't even start. Luckily, Kyle and I were still around that morning, so between us we could jump on it straight away. It turned out the machine hadn't been supplied with Windows installed, which was a surprise.

The team member was based in Saudi Arabia, and it seems that many of the computers sold on Amazon don't actually come with Windows pre-installed. It's hard to say whether that's just how the market operates or something more dubious, but it certainly made for an odd start to the week.

After that, though, the simulation seemed to retreat in shock that both of us were available. It stayed unusually quiet for the rest of the week — no curveballs, no drama, just a calm August pace.

New videos on our YouTube channel:

The team produced two new videos for our YouTube channel:

• They Know You Viewed Their Doc (without you knowing)

• 95% of Windows Users Don’t Know These Amazing Features

• How to PROPERLY Set Up Your Google Emails (DMARC, DKIM, SPF)

New Blog Posts:

As mentioned earlier, with our improved use of AI, we have been able to produce at a much faster rate high-quality human guided blog posts:

• Gmail Delegated Access: The 5-Minute Guide to Sharing Your Inbox.

• Master Your Inbox: 18 Gmail Tips to Supercharge Your Productivity.

• Case study: How Lodestar Accounting built a fully remote firm with Kimbley IT.

• Is it hard to switch IT support providers? How Kimbley IT makes it easy for you.

• What's the Best Way to Read Emails? Why Conversation View Wins.

• What's the best phone system for a small business that hates long contracts?

• What's the best cloud storage for UK start-ups, scale-ups, and small businesses?

• Why this London property firm switched from Microsoft to Google Workspace.

• Why partnering with the right IT support transforms your business.

• Do you need third-party antivirus on Windows computers?

• What's the Easiest Way to Make Videos for Work?

• Why your business needs an IT hygiene rating.

• Do you need antivirus on macOS?

Assistance and Support Statistics

Subscribers contacted us 101 times. Of those, 75 contacted us to request assistance (they want to know how to do something better). In comparison, 25 asked for support (something that needs looking at).

In the statistics reported below, a "complete interaction" is when a subscriber gets in contact and can return to work.

Of the individuals who sought assistance to improve their skills, 64 required a brief interaction lasting less than five minutes. In comparison, Eleven needed a more in-depth discussion that took five to thirty minutes to complete.

Out of the subscribers who sent messages for support, 14 received a complete interaction and returned to their work within five minutes. Eleven completed the interaction and resumed their work within thirty minutes.

94 subscribers contacted us via our unique instant messaging service, the fastest way to connect; the rest chose slower communication methods.

The stats show that sixteen subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.