The Founder’s Log Podcast - May 2025 Recap
In May, we hired a Channel Manager for our YouTube channel. Although they do not work directly for Kimbley IT, their primary responsibility is to grow our subscriber base, which will increase our ad revenue. This additional revenue helps us offset the annual costs for our clients, including software licenses and vendor price increases.
In addition to boosting ad revenue, the Channel Manager is focused on transforming our YouTube channel into an effective lead generation tool, attracting companies looking to outsource their IT services to Kimbley IT. That's why there have not been many videos released in May. As the new strategy is deployed and prepared, going forward, there should be a new video every week.
In May, I provided clients with video calls to guide them through using NotebookLM within Google Workspace. It's an incredible AI tool, but it tends to be overlooked because Google has somewhat hidden NotebookLM within the suite. As a result, many users might never discover it unless they are informed about its existence. I created this blog post and video several months ago, guiding viewers through how to use NotebookLM. Take a look at both if you've never experienced it before.
Google I/O took place in May, but I found it somewhat boring. The event focused heavily on AI, yet many of the new features were only available to users in the U.S., leaving the rest of the world eager to try them out. One standout feature that we do have access to is Veo 3, which allows you to prompt Gemini to create videos of up to 8 seconds, complete with sound and lip-synced speech.
New Videos:
I produced a new video for our YouTube channel:
New Blog Posts:
Three new blog posts were composed:
Assistance and Support Statistics
Subscribers contacted us 145 times. Of those, 113 contacted us to request assistance (they want to know how to do something better). In comparison, 32 asked for support (something that needs looking at).
In the statistics reported below, a "complete interaction" is when a subscriber gets in contact and when they can return to work.
Of those who sent a message for assistance asking how to do something better, 89 received a complete interaction that lasted less than five minutes, and they are now able to do something better than they could before. Twenty-two received a complete interaction that lasted five to thirty minutes to complete and two took over an hour as they needed new devices setup.
Of the subscribers sending a message for support, 18 received a complete interaction and returned to their work within five minutes. Tweleve received a complete interaction and returned to their work within thirty minutes, while two took over thirty minutes but was less than an hour, one took between thirty minutes and an hour and one took over an hour.
One hundred and forty-four subscribers contacted us through our unique instant messaging service, the quickest way to contact; the rest opted for slower communication methods.
The stats show that twenty-two subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
