Most IT support providers publish a target and hope nobody checks. Kimbley IT logged every client conversation for five months instead. 599 conversations, 34 client companies, and a median first response of one minute. Here is what the data shows, and why there is no SLA sitting behind it.

July highlights include consulting with a clinical startup aiming to support GPs in private practice, advising a B2B lead-gen company on transitioning from Microsoft 365 to Google Workspace, and launching "File Unzip by Kimbley IT"—a tool enabling file unzipping directly within Google Drive. The new tool achieved over 650 installations in its first month and is also available as a free web version.

Google Drive vanishes from File Explorer and Windows throws up Location Not Available. It is one of the errors clients mention to us most, and it is nearly always Drive for Desktop sitting un-restarted after an update. Here is the two-minute fix, and what to try when a reboot is not enough.

A client asked whether they still needed the long confidentiality notice at the bottom of their email. The answer is the opposite of what most people assume. The block everyone copies carries no legal weight, and the company details underneath it are the part UK law actually demands.

Google Drive has no unzip button, so most people download the zip, open it on their computer, then upload the contents back. File Unzip by Kimbley IT removes that round trip. Right-click, Open with, one click, and your files land in Drive.

Those plain, harmless-looking emails from strangers are usually the first step of a scam that just wants you to reply. Here is how the con works, why it slips past spam filters, and how Kimbley IT clients can check any suspicious email for free with Email Check.

In the June 2026 Founder's Log, we reflect on renewing Cyber Essentials under the new cloud-focused guidelines for a major Google Workspace client. We also discuss a recent lead whose missing DMARC settings left them highly vulnerable to domain spoofing, and we share our monthly assistance and support statistics.

Managing a big client campaign shouldn't mean hunting through ten different folders and private email threads. This practical guide shows you how the new Projects feature in Google Drive brings your files, live Gmail threads, and Gemini AI insights onto a single screen to keep your team members perfectly aligned.

The biggest cyber threat to small businesses in 2026 is no longer a virus, it is a convincing human conversation. Attackers trick a team member into handing over access rather than breaking through any wall. Here are five practical steps to protect your business, and why an IT partner watching all the time is your strongest defence.

Attacks by AI-enabled adversaries rose 89% in a single year, according to the CrowdStrike 2026 Global Threat Report. AI has wiped out the spelling mistakes and robotic calls that once exposed a scam, so the old advice to spot fakes no longer works. The reliable defence is to verify any request for money or access through a separate, trusted channel. This guide covers the habits that protect small businesses, plus a live test for spotting a deepfake on a video call.

Don't lose your next big business contract because you lack a Cyber Essentials certification. If your startup runs on Google Workspace, you already have the foundation to pass the audit quickly. Here is your fast-track readiness checklist to protect your data and secure your revenue.

When a major potential client drops a supplier data protection questionnaire into your inbox, it can feel daunting. But if you run on Google Workspace, the tools you need to pass their security audit—like Google Vault and shared drives—are already in your subscription. Here is how to map their questions to your features and get the contract signed.

Read the May 2026 Founder's Log. Discover the cost of poor IT investment mindsets and how we used Claude AI to draft a top-tier Data Processing Agreement.

You plug your laptop into an external monitor and get a completely blank display. Here is the direct answer: not all USB-C ports and cables do the same job. Discover the exact troubleshooting steps to get your picture back instantly, and the simple 'blue sticker' trick to stop this frustrating tech friction for good.

Google announced Gemini Spark at I/O 2026 on 19 May 2026: a personal AI agent that runs in the cloud and handles multi-step jobs across your Google Workspace, even when your laptop is shut. Here's what it does, when UK Google Workspace business customers get it, and how to get ready.

Stop paying for Loom. The Google Vids Screen Recorder is a free Chrome extension that records up to 30 minutes, saves straight to Google Drive, and works with any Workspace plan.

In our April 2026 update, we celebrate global growth by onboarding our first North American client, partner with a new medical AI venture, and reflect on the appeal of relocating to Jersey. Plus, we share our latest Google Workspace tutorials and monthly IT support statistics.

The best AI notetaker for in-person meetings is one you probably already have. Open the Google Meet app, tap Take in-person notes, place your phone on the table, and Gemini does the rest.

Google used Cloud Next '26 to announce Workspace Intelligence, Ask Gemini in Chat, and a wave of updates across Sheets, Meet, and Docs. Here is a plain-English rundown of what changes for Google Workspace users and what your business should do to get ready.

This month, we reflect on a costly YouTube agency mistake and the immediate B2B success we found by bringing our video production back in-house with the help of AI. Plus, we share our latest videos, blog posts, and our monthly IT assistance and support statistics.

Most people connecting Claude or ChatGPT to Google Workspace have no idea their emails and calendar data are leaving Google's servers entirely. Here's what's actually happening, why it matters, and the safer alternative your business probably already has.

Google Voice is a Progressive Web App, so you can install it on your computer from Chrome or Edge in about three clicks, no bulky installer needed. Four simple steps give your team a dedicated calling app; pin it to your taskbar or Dock and your business line is always one click away.

HMRC PDFs use the XFA format, which Chrome blocks by default, so forms show a Please wait message instead of opening. Enable PDF XFA support at chrome://flags and they open normally, no Adobe Reader required. The whole fix takes about a minute.

Sick of hidden fees and vague "starting from" prices for your IT support? We break down exactly where your money goes with our transparent, fixed-fee IT support model for UK businesses. No secrets, just predictable budgeting for your team.

WebP and AVIF images won't open in most tools, which makes saving pictures from the web frustrating. The free Save Image As Chrome extension from Kimbley IT converts any image to JPG or PNG with a right-click. Install it once and never fight image formats again.

Are your team members tired of downloading heavy files from the web just to work on them locally? Installing Google Drive for desktop is the easiest way to access, save, and sync your company data directly from File Explorer or Finder. Here is the quickest way to get your team set up.

February has been a fantastic month! In this Founder's Log, we share how we helped an entertainment company ditch Microsoft 365 for Google Workspace and Gemini AI. Plus, find out why we've brought our YouTube channel back in-house, read about a rather amusing encounter with a disqualified lead, and see our latest subscriber assistance and support statistics.

Google Workspace Business Plus includes generous Gemini AI limits for prompts, images, and videos, and most teams never hit them. Before you pay £18 per person per month for the AI add-on, see the exact usage limits in one clear table and check whether the standard allowance covers your team.

Holding onto clunky, outdated software is a massive productivity drain and a security risk. But that one old program doesn't have to hold your business back. Find out how to securely run legacy apps on modern devices without keeping a slow, aging PC in the corner.