Real IT answers for growing businesses.
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Every post gives you clear, practical guidance — from solving everyday IT issues to getting more out of Google Workspace. Kimbley IT’s blogs are jargon-free, easy to follow, and written to help your team work smarter with technology.
Why Does Rating an AI Answer Override Your Privacy Settings?
You paid for the plan and turned off AI training, so your chats are private. Then you clicked thumbs down on a bad answer. OpenAI, Anthropic and Google all say that one click sends the conversation anyway, and on a personal Gemini account it sends the last 24 hours. Here is what each plan does and the one rule that fixes it.
Why Does Windows Keep Interrupting Me with Updates, and How Do I Stop It?
Every forced restart in the middle of a call has the same cause: the computer was never on when it was idle. This post explains why Windows will not let you switch updates off, what Microsoft changed in July 2026, and the one habit that stops the interruptions.
What Is Shadow AI, and How Do You Stop Your Team Using Unapproved AI Tools?
Someone on your team has pasted a client's details into a free chatbot this week. Nothing looked wrong, and the work got done faster. The NCSC calls it shadow AI, and a ban will not fix it. Here is what to approve, what to block, and why Google Vault matters.
How Long Should a UK Business Keep Data Before Deleting It?
Every new customer seems to ask how long you keep their data, and most business owners have no answer. This guide gives you the statutory periods, the extra rules if you are regulated, the one-sentence test for everything else, and how Google Vault deletes data on schedule for you.
What Is the Average IT Support Response Time?
Most IT support providers publish a target and hope nobody checks. Kimbley IT logged every client conversation for five months instead. 599 conversations, 34 client companies, and a median first response of one minute. Here is what the data shows, and why there is no SLA sitting behind it.
The Founders Log - July 2026 Review
July highlights include consulting with a clinical startup aiming to support GPs in private practice, advising a B2B lead-gen company on transitioning from Microsoft 365 to Google Workspace, and launching "File Unzip by Kimbley IT"—a tool enabling file unzipping directly within Google Drive. The new tool achieved over 650 installations in its first month and is also available as a free web version.
How Do You Fix "Location Not Available" in Google Drive for Desktop?
Google Drive vanishes from File Explorer and Windows throws up Location Not Available. It is one of the errors clients mention to us most, and it is nearly always Drive for Desktop sitting un-restarted after an update. Here is the two-minute fix, and what to try when a reboot is not enough.
Do I Need a Compliance Footer on My Email?
A client asked whether they still needed the long confidentiality notice at the bottom of their email. The answer is the opposite of what most people assume. The block everyone copies carries no legal weight, and the company details underneath it are the part UK law actually demands.
How Do You Open a Zip File in Google Drive?
Google Drive has no unzip button, so most people download the zip, open it on their computer, then upload the contents back. File Unzip by Kimbley IT removes that round trip. Right-click, Open with, one click, and your files land in Drive.
Why Are You Getting Plain, Harmless-Looking Emails from Strangers?
Those plain, harmless-looking emails from strangers are usually the first step of a scam that just wants you to reply. Here is how the con works, why it slips past spam filters, and how Kimbley IT clients can check any suspicious email for free with Email Check.
The Founders Log - June 2026 Review
In the June 2026 Founder's Log, we reflect on renewing Cyber Essentials under the new cloud-focused guidelines for a major Google Workspace client. We also discuss a recent lead whose missing DMARC settings left them highly vulnerable to domain spoofing, and we share our monthly assistance and support statistics.
The Best Way to Manage Projects in Google Drive.
Managing a big client campaign shouldn't mean hunting through ten different folders and private email threads. This practical guide shows you how the new Projects feature in Google Drive brings your files, live Gmail threads, and Gemini AI insights onto a single screen to keep your team members perfectly aligned.
What Are the Biggest Cyber Threats to Small Businesses in 2026?
The biggest cyber threat to small businesses in 2026 is no longer a virus, it is a convincing human conversation. Attackers trick a team member into handing over access rather than breaking through any wall. Here are five practical steps to protect your business, and why an IT partner watching all the time is your strongest defence.
How Are Attackers Using AI Against Small Businesses in 2026?
Attacks by AI-enabled adversaries rose 89% in a single year, according to the CrowdStrike 2026 Global Threat Report. AI has wiped out the spelling mistakes and robotic calls that once exposed a scam, so the old advice to spot fakes no longer works. The reliable defence is to verify any request for money or access through a separate, trusted channel. This guide covers the habits that protect small businesses, plus a live test for spotting a deepfake on a video call.
How do you pass Cyber Essentials on Google Workspace?
Don't lose your next big business contract because you lack a Cyber Essentials certification. If your startup runs on Google Workspace, you already have the foundation to pass the audit quickly. Here is your fast-track readiness checklist to protect your data and secure your revenue.
How Do You Answer a Supplier Data Protection Questionnaire About Google Workspace?
When a major potential client drops a supplier data protection questionnaire into your inbox, it can feel daunting. But if you run on Google Workspace, the tools you need to pass their security audit—like Google Vault and shared drives—are already in your subscription. Here is how to map their questions to your features and get the contract signed.
The Founders Log - May 2026 Review
Read the May 2026 Founder's Log. Discover the cost of poor IT investment mindsets and how we used Claude AI to draft a top-tier Data Processing Agreement.
Why Won't My External Monitor Work Over USB-C?
You plug your laptop into an external monitor and get a completely blank display. Here is the direct answer: not all USB-C ports and cables do the same job. Discover the exact troubleshooting steps to get your picture back instantly, and the simple 'blue sticker' trick to stop this frustrating tech friction for good.
What Is Gemini Spark, and What Does It Mean for Google Workspace Users?
Google announced Gemini Spark at I/O 2026 on 19 May 2026: a personal AI agent that runs in the cloud and handles multi-step jobs across your Google Workspace, even when your laptop is shut. Here's what it does, when UK Google Workspace business customers get it, and how to get ready.
What is the best free Loom alternative for businesses using Google Workspace?
Stop paying for Loom. The Google Vids Screen Recorder is a free Chrome extension that records up to 30 minutes, saves straight to Google Drive, and works with any Workspace plan.