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The Founders Log - November 2025 Review
The Founder's Log James Kimbley The Founder's Log James Kimbley

The Founders Log - November 2025 Review

November saw a return to networking with a productive IT support meetup in Milton Keynes, setting a new standard for valuable industry connections heading into 2026. I also took a hands-on approach to our YouTube content, personally editing videos to refine our visual style before handing the process back to our editor with a clear new benchmark for quality. To top off the month, we delivered a successful Learning Session for a major client, empowering their team to boost productivity by masterfully integrating Gemini AI and new automation features into their Google Workspace workflows.

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The Founder’s Log - October 2025 review.
The Founder's Log James Kimbley The Founder's Log James Kimbley

The Founder’s Log - October 2025 review.

This month’s highlights showcase the importance of robust IT security and clear communication. From swiftly securing accounts during off-boarding to troubleshooting organisational challenges with new clients, our team remained focused on safeguarding data and building trust. We also helped a new client enhance their Google Workspace security after their previous provider left critical features disabled, ensuring full protection and peace of mind. These experiences reinforce our commitment to proactive support and strong client partnerships.

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Why Your Outsourcers Need IT Support (Even If They're Part-Time).
IT Support, IT Assistance, Policy James Kimbley IT Support, IT Assistance, Policy James Kimbley

Why Your Outsourcers Need IT Support (Even If They're Part-Time).

Skipping IT support for outsourcers is a significant business risk. While it may seem like a cost-saving tactic, it exposes your business to security breaches from unsecured accounts. It also leads to lost productivity, as outsourcers have no one to help them with IT problems or provide guidance on working more efficiently.

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What's the best way to build a shared AI prompt library for your team?
AI, Prompting, Gemini, ChatGPT, Google Docs, Google Drive James Kimbley AI, Prompting, Gemini, ChatGPT, Google Docs, Google Drive James Kimbley

What's the best way to build a shared AI prompt library for your team?

A shared AI prompt library in Google Docs keeps your team's best prompts out of lost chat histories. Enable Markdown in Docs Preferences, then use Copy as Markdown so prompts paste cleanly into Gemini or ChatGPT. Here is how to structure a library people actually use.

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Why your first Google Workspace emails might end up in spam (and how to fix it)

Why your first Google Workspace emails might end up in spam (and how to fix it)

New Google Workspace domains often land in spam because SPF, DKIM, and DMARC are not set up yet, so receiving servers cannot verify you. Configure these three records on day one and your messages arrive in real inboxes. This guide shows the fix, step by step.

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The Founder’s Log Podcast - August 2025 Recap
The Founder's Log, Podcast, IT Support, IT Assistance James Kimbley The Founder's Log, Podcast, IT Support, IT Assistance James Kimbley

The Founder’s Log Podcast - August 2025 Recap

August is usually a quieter month with clients on holiday, but this time “the simulation” behaved differently. From solving a new PC in Saudi Arabia missing Windows to sharing fresh blog posts and videos, here’s what shaped our month — plus the latest assistance and support statistics.

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